DRIVER TERMS AND CONDITIONS: SUMMARY
The summary below is designed to be a helpful guide for quick reference, but it not intended to replace the full Driver Terms and Conditions, which we recommend all Drivers read before providing any Driver Services.
Drivers must follow the rules below, failure to do so could result in removal from the platform:
Full driver pay is based on providing customers with a full service. Failure to adherence to all the requirements below will result in a minimum 30% reduction in driver pay:
Drivers Accept full liability for the following:
Drivers MUST call the DeliveryApp Operations team as soon as they become aware of any issue relating to the points listed above, (0161 527 2535) DeliveryApp will not tolerate mistreatment of its staff and customers.
All complaints must be following our Claims and Complaints Procedure (hyperlink)
In case of any discrepancy between this summary and the full Driver Terms and Conditions, then the Driver Terms and Conditions shall prevail.
Our Terms
1.1 What these terms cover. These are the terms and conditions on which we supply services to you via our App and Website.
1.2 Why you should read them. Please read these terms carefully before you start to use the App, the Website, or register with us. By registering with us you indicate that you have read, understood and accept these Terms and Conditions, Privacy Policy; Cookie Policy; Cancellation Policy, Fair Use Policy, Mobile App Terms & Conditions, Terms of Use and Acceptable Use Policy and Website Acceptable Use Policy and that you agree to be bound, without limitation or qualification to all of those terms.
1.3 Amendments. We reserve the right to amend these driver terms periodically by uploading such amended Terms to the Website/ App and will notify you via email address you have provided to us or via a push notification via the app. Should You object to any term, you may terminate your Driver Membership I accordance with Clause 18 of these driver terms.
We may amend these Driver Terms from time to time by uploading such amended Driver Terms to the App and sending out a copy of such amended Driver Terms to the email address you have provided to Us. If You object to any amended Driver Terms, you may terminate your Driver Membership in accordance with clause 18 of these Driver Terms.
2.1 Who we are. We are Deliver E Hub Limited (DeliveryApp/we/us/our) a company registered in England and Wales. Our company registration number is 10547511 and our registered office is at ABC Buildings, 21-23 Quay Street, Manchester, M3 4AE. Our registered VAT number is 260955490.
2.2 What we do. We provide an online platform to connect suppliers of Driver services with Customers. The Customer is a business or consumer who uses the App or Website to request Driver services. We have agreed that we will allow you to use our App and Website to connect with Customers requesting delivery services. You acknowledge that by entering into a Services Contract you are entering into a contractual relationship with the Customer and that DeliveryApp is at no time a party to your contract with the Customer.
2.3 How to contact us. You can contact us by email at operations@deliveryapp.com or by contacting our Operations team on (0161 5272535)
2.4 How we may contact you. If we have to contact you we will do so by either writing to you at the email address provided when you register with us; sending an SMS or calling you on the phone number provided when you registered with us.
3.1 In this agreement, unless the context requires otherwise:
Advertising means your placing of any information on our App or Website in respect of the services you supply;
App means the DeliveryApp mobile application;
Business Day means a day other than a Saturday, Sunday or bank or public holiday in England;
Cancellation Policy means the rules that will apply to both Customer and Driver on the cancellation of Driver services, as notified by us to you from time to time;
Co-loading means having multiple customer deliveries in your vehicle at once;
Complaint Policy means our complaints policy that will apply upon receipt of any complaint from a Customer or Driver, as amended from time to time;
Customer means a business, an individual or consumer requesting information or the provision of services from the Driver;
Driver means you, as a business, who has or is requesting Driver membership whether acting as a limited company or sole trader and includes all employees and agents.
Driver Documentation are the documents DeliveryApp to verify your driver membership
Driver Pay means the amount of money you receive from DeliveryApp for the Driver Services/ Job Requests
Driver Services means the courier or delivery services provided by you to a Customer;
Driver Membership means the access that you will have to our Services, the App and the Website when you create an account with us which is subsequently verified and approved;
Fees means the amount of commission you agree to pay us for each successfully completed Job Request;
Force Majeure means an event or sequence of events beyond reasonable control preventing the Seller or Us delaying from performing the obligations under this Agreement save that an inability to pay is not a Force Majeure event;
Goods means the physical items which are being delivered by the Driver Service/Job Request
Handballing means the manual loading/ unloading of goods from a vehicle, typically multiple items, bulky items or the breaking down of a palletised delivery. This term is widely used in the context of many (items/parcels/pallets) that may take a prolonged amount of time to complete.
Intellectual Property Rights means copyright, rights in confidential information, Know-how, trade secrets, trademarks, service marks, trade names, design rights and all similar rights of whatever nature and, in each case: (i) whether registered or not, (ii) including any applications to protect or register such rights, (iii) including all renewals and extensions of such rights or applications, (iv) whether vested, contingent or future and (v) wherever existing;
Job Requests means the Job that is booked on the platform inviting Drivers to perform Driver Services
Services means, permitting the Driver access to the App/Website which allows the Driver to connect with Customers requiring courier services;
Services Contract means the contract that the Driver enters into with the Customer;
Stripe means our third-party payment processing agent;
Successfully Completed Transaction means when a Driver has confirmed that the Services Contract has been completed by submitting proof of delivery through the App or via the Website and payment has been made by the Customer;
Website means https://www.deliveryapp.com
Writing or written shall include emails.
4.1 Drivers must be over the age of 18 and have an address in the United Kingdom to have a Driver Membership with us.
4.2 Upon completion of a Driver Membership request form, we will ask you to provide us with verification information. This may include, but is not limited to the information detailed in Clause 4.3 and any other information that we believe is, at our sole discretion, required by us to continue with your driver membership request.
4.3 All Drivers shall hold and provide evidence of the following as part of the Verification Information:
(a) Valid Driving Licence and Driving License Information (front and back of Licence)
(b) Proof of Address via a bank statement or utility bill less than 3 months old
(c) Proof of Right to Work in the UK, either a British Passport, a UK Birth Certificate or a Right to Work Check Code
(d) Satisfactory biometric test, either via a third party provider or completed via video call with DeliveryApp
(e) Proof of vehicle ownership; either
(f) Vehicle Insurance for the vehicle with Hire and Reward for carriage of goods limitations
(g) Goods in Transit insurance with a minimum cover of at least £5,000 for car owners/drivers and £10,000 for commercial vehicle owners/drivers (where car drivers do not have this, DeliveryApp will cover the cost of any genuine claim up to £250)
(h) DVLA Check Code
(i) Fleets Only: Employer’s Liability Insurance
Optional
(j) Satisfactory Disclosure and Barring Service (DBS) check
(k) Proof of Public Liability insurance
4.4 There may be Job Requests which require additional driver documentation for specialist services. These will be detailed in the Job Request notes.
4.5 Where you are agreeing to these terms on behalf of a fleet business, you must also sign and agree to the terms of our separate Fleet Declaration which will be provided to you.
4.6 The submission of a Driver Membership request form will constitute an offer by you to perform the Driver Services on the terms of this Agreement in accordance with these Driver Terms.
4.7 We may accept or reject a Driver Membership request at our discretion. A Driver Membership request will not be accepted, and no binding obligation to supply any Services will arise, until the earlier of:
(a) our written acceptance of the request; or
(b) our supplying the Services or notifying you that we have commenced supply of the Services (as the case may be).
4.8 Rejection by us of a Driver Membership request, including any communication that may accompany such rejection, will not constitute a counter-offer capable of acceptance by you.
4.9 We may request Verification Information at any time during the Term of your Driver Membership.
4.10 The Driver understands and accepts that, part of the services we provide to Customers is the ability for Customers to be able to track the Driver when the Driver is completing a Job Request as part of the Driver Services. Therefore, by submitting a Driver Membership request form, the Driver hereby consents to our transmission, collection, retention, maintenance, processing and use of your location data to provide the Services and improve location-based and road traffic-based products and services. If you turn off your location services at any time whilst completing a delivery to a customer, then this will be considered a Failure of Driver Services as detailed in Clause 8 and a material breach of this Agreement.
4.11 We are engaging with You under these terms either as an individual or as a company which employs the Drivers carrying out the Driver Services. We do not enter into any arrangements with Drivers who may be engaged through an intermediary Personal Service Company (as defined by s.51, Chapter 8, Part 2 of the Income Tax (Earnings & Pensions) Act 2003), requiring Us to carry out an IR35 employment status review.
4.12 Once a Driver Membership request has been approved, the Driver will be able to connect with Customers who place Advertisements on the App and Website and can begin to Accept Driver Services/ Job Requests.
4.13 We reserve the right, at Our discretion, to cancel any Driver Membership with immediate effect and without entering into dialogue, for any reason that We consider to be in the best interests of all users of the DeliveryApp Website and App platform. [This may include but is not limited to where We have evidence or reason to believe a Driver has been dishonest or deceitful, has been verbally or physically abusive, has displayed suspicious behaviour or is not considered suitable to perform Driver Services for another reason
5.1 Customer requests for Driver Services, ‘Job Requests’, are booked on the platform and are matched to Drivers based on location, size and other information. Drivers can accept Job Requests strictly on a first come first served basis.
5.2 Drivers must only accept a Job Request when they have read and understood all the details and any instructions of the job request including but not limited to; collection time, customer requirements, location(s), delivery expectations, and can confirm they are able to complete the Driver Services. By Accepting a Job Request a Driver is confirming they can meet all of the Job Request Requirements. Accepting Job Requests without understanding of the requirements and then cancelling them is a breach of these terms.
5.3 In DeliveryApp’s opinion, a pattern of accepting Job Requests and then cancelling them before the Driver Services are to be undertaken is deemed as ‘job hoarding’. Job hoarding severely impacts DeliveryApps’ Customers and prevents other Drivers from accepting Job Requests, which is not in the best interests of either Drivers or Customers who engage via the platform. This is considered a material breach of these Driver Terms.
6.1 We recognise that there may be circumstances in which Drivers may wish to substitute another DeliveryApp activated Driver to provide the Services. Drivers have the right to substitute Drivers without obtaining prior permission from DeliveryApp to do so. Should Drivers which to substitute Drivers they should do so by inserting their substitute details in the profile section of their account
7.1 Drivers and any other individuals in the vehicle must be over the age of 18 whilst completing a job request for DeliveryApp
7.2 Drivers must only use the vehicle/s registered on their DeliveryApp account.
7.3 Vehicles must be clean and empty
7.4 Customers may add notes to the Job Request for instructions to the Driver or any other information that the Driver needs to be made aware of. Drivers must adhere to any instructions detailed (within reason). These requests form part of the Job request. Any non-adherence to these instructions will be deemed a failure of Driver Services, please see Clause 8.
7.5 Drivers must use all reasonable endeavours not to be late. Drivers must arrive within the collection window. If Drivers encounter any issues which result in lateness they must notify DeliveryApp Operations team immediately, to allow the Job Request to be fulfilled by another Driver or seek permission from the Customer that a later collection time is acceptable. All lateness MUST be approved prior to collection window. Any lateness that has not been approved will be deemed a failure of Driver Services. Repeated lateness may result in Drivers being suspended from the platform.
7.6 Following acceptance of a Job Request, Drivers must go directly to collect the Goods and must not partake in co-loading during any Driver Services unless agreed between the Parties
7.7 Drivers are free to choose what delivery route they wish to take; DeliveryApp does not dictate this. However, Drivers must arrive within the collection window, must not co-load, must go direct to delivery and arrive within delivery window times, where possible. Failure to do so will be deemed a failure of Driver Service, please see Clause 8
7.8 Drivers must ensure live tracking is activated at all times whilst performing Driver Services. Location services must be enabled throughout the entire time of completing each and every Job Request. Failure to do so will be deemed a failure of Driver Services, please see Clause 8.
7.9 Drivers must provide real time live status updates, as prompted in the app, for example: ‘On my way to Pick-Up’; ‘Arrived at Collection’ , ‘En-route to delivery’. Failure to do so will be deemed a failure of Driver Services, please see Clause 8
7.10 Drivers must not agree to any services which are not stated in the original Job Request without prior agreement from DeliveryApp, e.g. Handballing. Additional payments for Driver Services cannot be granted without prior authorisation from the Customer. If at collection or delivery additional Driver Services are required, please notify DeliveryApp immediately.
7.11 At collection, if Drivers notices any damage to goods, they must refuse the load and call our Operations Line immediately. Failure to do so, may result in a damage claim being made to the Driver and the driver may be deemed liable for such damage.
7.12 Drivers must inform DeliveryApp Operations if there are any issues during the delivery for lateness, damage and any other issue.
7.13 If Drivers notice any potential hazard at any time, they must refuse the Job Request and call our Operations Line immediately. Failure to do so, will result in Drivers taking full liability for any damage and DeliveryApp will not assist in any claim or complaint by Drivers for losses
7.14 Drivers must notify DeliveryApp of the successful completion of the Driver Services in connection with each and every Job Request accepted as soon as possible, following completion/delivery by closing the Job Request with Proof of Delivery (POD). Timely notification of POD is a condition of each successfully complete Job Request, therefore any failure or delay in doing so may result in negative Driver reviews on the DeliveryApp platform, and/or delays in releasing payment of Driver Pay to the Driver.
7.15 All delivery costs that will be paid by Customers are pre-determined and listed on the App.
7.16 Drivers must not enter a residential property without public liability insurance. Failure to adhere to this Clause will be deemed a material breach of these Terms
8.1 A failure of Driver Services is when a Job Request has not been fulfilled as per the information detailed on the Job Request: for example, but not limited to: collection windows, delivery windows, live tracking, adherence to any additional request detailed in the notes for the Driver
8.2 In the event of a failure of Driver Services, the Customer has the right to a reduction in the price paid for the Job Request and this reduction will be passed on to the Driver in the way of a comparable reduction in Driver Pay.
8.3 There will be a minimum of 30% reduction of the Driver Pay for failure to complete the Driver Services, as outlined in this clause 8.
8.4 Repeated failure of Job Requests will be deemed a Material Breach of these Terms and the Driver will be removed from the DeliveryApp platform and unable to accept any new Job Requests.
9.1 The Driver hereby appoints DeliveryApp as the Driver’s limited payment collection agent solely for the purpose of:
(a) accepting payment via Stripe of the charges payable by the Customer in consideration for fulfilment of the Services Contract; and
(b) transferring to the Driver the Driver Pay payable by the Customer in consideration for fulfilment of the Services Contract, less the retained Fees and any other monies due to Us.
9.2 The Driver agrees that payment collected by DeliveryApp on the Driver’s behalf will be considered the same as payment made directly to Driver and shall satisfy the Customer’s obligation to make payment.
9.3 By accepting these Driver Terms you agree to be bound by all of the terms and conditions set out by Stripe. Drivers must register and be approved for a Stripe account.
9.4 We use Stripe as a payment gateway. The Stripe account allows for us to send payments direct to the Driver’s bank account for all successfully completed Job Requests made using our Services.
9.6 When creating an Account, the Driver will automatically be sent to Stripe’s website to setup a Stripe account, if the Driver already has an existing account this can be connected. Stripe offers differing types of account, it will be the Driver’s responsibility to set up the Stripe account that best suits the Drivers’ business model. We have no control over the transactions and the Stripe accounts.
9.7 Payments from Customers must not be accepted by Drivers directly and must be made by the Customer via our payment service.
9.8 Payments are only released to Drivers Stripe Account once the Driver has completed the Driver Services/ Job Request. This means the Driver has successfully delivered the Goods and Provided POD (Proof of Delivery) and completed the Job Request on the App.
9.9 In most circumstances we will pay Drivers for Driver Services performed, less the applicable ransaction Fees, within 7 days of the Driver Services being completed.
9.10 We reserve the right to suspend payment to Drivers pending investigation of a complaint – see our Complaints Policy for more details.
9.11 Drivers accept that once payment has been made to Stripe, We have no control over any transaction charges made by Stripe. DeliveryApp has no authority to discuss a Driver’s account with Stripe and any queries must be directed to Stripe.
10.1 DeliveryApp warrants that the Services delivered by Us will be supplied with reasonable skill and care.
10.2 We will not be liable for any failure of the Services to comply with Clause 11:
(a) where such failure arises by reason of the Driver’s wilful damage or negligence; or
(b) to the extent caused by the Driver’s failure to comply with the Our reasonable instructions as to:
(c) to the extent caused by us following any specific requirement of the Driver in relation to the Services;
(d) to the extent caused by us changing our host server.
10.3 We will comply with all UK applicable laws, standards and good industry practice in the supply and delivery of the Services.
11.1 The Driver warrants that they/he/she:
(a) is acting as a trader i.e. that you are acting in the course of a business, trade or profession.
(b) will ensure that, both in relation to the Services Contract and generally, it complies with all statutory requirements relating to the provision of services in the United Kingdom specifically pursuant to English Law including (but not limited to) the Consumer Rights Act 2015 and section 2 of the Supply of Goods Act 1982 any other information which it is obliged to give consumers under UK law and that all goods and services provided will comply with a Customer’s legal rights as required by the laws of England.
(c) will ensure that you are responsible for complying with any applicable legislation and/or rules on drivers’ hours, breaks and rests, including but not limited to the rules of Great Britain, EU and The European Agreement Concerning the Work of Crews of Vehicles Engaged in International Road Transport (AETR), depending on individual circumstances. In the unlikely event you feel you may breach any applicable legislation and/or rules during the provision of Driver Services, please take any remedial steps to ensure you do not do so and contact our live Operations Team who will update their systems and/or Customer.
(d) will ensure that Customers are fully aware of any of the Driver’s own terms and conditions.
(e) will ensure that it complies with all national Codes of Practice including Codes of Conduct laid down by the British Code of Advertising Practice.
(f) will ensure that you are responsible and fully aware of your own vehicle payload capacity and that you check the weight of any Goods being collected and/or loaded on-site and that the Goods do not exceed your payload limit. You should refuse to undertake any Job Request where goods exceed your payload capacity and notify us and the Customer you are collecting from immediately, stating that you are unable to collect and/or load the Goods due to these exceeding your payload capacity. You will be liable for any third party and/or Customer costs, fines and/or fees incurred as a result of you breaching your payload capacity.
(g) will read the Customer terms and conditions from time to time that apply to the Customer’s use of the App and Website so that it remains fully aware of what terms the Customers are entering when using the App, the Website, and our Policies.
(h) will read all instructions specified in relation to each particular Job Request prior to accepting a Job Request, including but not limited to; collection time, customer requirements, location(s), delivery expectations. The Driver will only accept a Job Request when they have read and understood all the details of the Driver Services and can confirm they are able to complete the Driver Services.
(i) will notify us promptly of any unauthorised use of the Driver’s account details or the Website.
(j) will make it clear in any advertising or listing material that the advertisement has been placed by the Driver acting in the course of a trade or business.
(k) will be solely responsible for providing and maintaining all computer equipment and software necessary for the Driver to access the Service.
(l) will be solely responsible for any data, information or advertising material submitted by the Driver on our App or Website or to Us in connection with the Service;
(m) shall, at its own cost, be responsible for obtaining (or obtaining relief from any requirements for) all regulatory approvals which it is required to obtain.
(n) will ensure that all information that the Driver inputs into the App or Website or makes available via the App or Website for Customers is true and accurate and further confirms that:
(o) will follow a formal complaints procedure in accordance with our Complaints Policy, will inform us at the earliest opportunity of the receipt of any complaint, and shall keep us regularly appraised of the status of the complaint.
(p) will comply with all income and other tax and VAT legislation in force within the country in which the Driver resides or the Services Contract is performed.
(q) will inform us immediately of any change in the Driver’s trading status, driver memberships or of any factor that it is reasonable to assume would affect its Driver Membership.
(r) will agree to the Customer using our feedback portal to leave feedback in regard to the services provided by the Driver. We will not review any information posted by Customers about You on the App and Website. If you believe that information given is incorrect or in breach of these terms You must inform Us immediately, and we will aim to remove it (if at our total discretion We believe it should be removed) within a reasonable period of time.
(s) will act in good faith at all times in accepting the Services and fulfilling a Service Contract with each and every Customer for the mutual benefit of both parties under this Agreement. Examples of not acting in good faith would include but limited to: Accepting Job Requests before reading the Job Request instructions and then cancelling before the Driver Services are to be undertaken. This is deemed as ‘job hoarding’. Job hoarding severely impacts DeliveryApps’ Customers and prevents other Drivers from accepting jobs.
(t) In the course of providing the Services, the Driver will come to know of or be introduced to third parties they did not know of or had not met before. The Driver undertakes not to make any direct approach to these third parties without Our express permission in advance, for the purpose of procuring and providing the same or similar services to those set out in any Service Contract. In the event of any circumvention or attempted circumvention of this agreement, directly or indirectly, we will be entitled to claim or deduct a financial penalty equal to the Fee we should have realised from providing the Service, plus any and all expenses including but not limited to all legal costs and expenses incurred to recover the lost revenue, from any Fees due to the Driver. If the Driver is found to be or suspected of circumventing or attempting to circumvent Our commercial interests during the term of the Services provided under this Agreement, we reserve our rights to suspend or determine the Driver Membership pending further investigation, or permanently in the event of a proven breach of this warranty.
11.2 Where You are entering into these Terms and also a separate Fleet Declaration as a manager of a business which will employ other drivers to perform the Driver Services, you warrant that you will ensure all drivers performing Driver Services will receive adequate information and training in order to comply with these Terms in all material respects at all times.
12.1 DeliveryApp will make Services available to the Drivers with a Driver Membership, however there is no obligation for Drivers to accept Job Requests.
12.2 During the Term of the Driver Membership We hereby grant the Driver a non-exclusive, non-transferable license to use the App and Website solely for the purpose of accessing and using the Service in accordance with the terms of the Agreement and for no other purpose whatsoever.
12.3 DeliveryApp does not guarantee the availability of the App or Website, and the Driver acknowledges that the App or Website may be unavailable at any time and for any reason (e.g., due to scheduled maintenance or network failure). Further, the App or Website may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications, and DeliveryApp are not responsible for any delays, delivery failures, or other damages, liabilities or losses resulting from such problems.
12.4 A Customer has the right to cancel a Job Request. Please see our Cancellation Policy for further details. Should a Customer cancel a Job Request, you shall be notified by the App or Website if you have accepted a Job.
12.5 DeliveryApp shall supply payment collection services as outlined in Clause 9.
12.6 DeliveryApp acknowledge and appreciate that Drivers will work for other companies and/or competitors in similar provision of Services. This is encouraged by DeliveryApp as Drivers are able to work with whomever they choose, at their own frequency. There is no obligation on Drivers to accept work from the DeliveryApp App and Website.
13.1 The Driver Pay is shown on the Job Request. This is for the total Driver Pay that will be paid for the Job Request as detailed.
13.2 Included in the Driver Pay is a 30-minute waiting time. Drivers are required to enable the Waiting Time by clicking ‘Arrived on Site’ in the App and start the waiting timer. Drivers arriving early will not be paid until the collection window starts. If there are issues with the Waiting Timer, as long as ‘Arrived on Site’ has been selected and ‘On way to Drop Off’ we can calculate this manually. Drivers will be paid additional Driver Pay for waiting Time exceeding 30 minutes.
13.3 The Driver Pay is inclusive of VAT which will be added at the prevailing rate at the date of payment. The Driver must ensure that their VAT number is inputted in their Driver Profile
13.4 Drivers must not agree to undertake additional services that are not included in the Job Request, such a Handballing, adding an extra stop etc, unless this is agreed with DeliveryApp. All additional services must be approved by the Customer before they are undertaken by the Driver. DeliveryApp cannot retrospectively approve any additional charges. Where additional requests are made, the Driver must inform DeliveryApp for approval or this will be deemed to have been undertaken outside of DeliveryApp and we will not be required to pay for these Driver Services.
13.5 For Day Hire deliveries, additional mileage and hours will be paid for, as long as Starting and Ending mileage is inputted and all Status prompts are adhered to.
14.1 All rights, title and interest in and to DeliveryApp, any software we provide for your use and any other materials we provide to you under or in connection with these terms are and shall at all times remain DeliveryApp’s intellectual property (DeliveryApp IP). We grant you a limited, non-exclusive, non-transferrable, non-sublicensable, revocable licence to use the DeliveryApp IP during the Term for the sole purpose of using the Services.
14.2 You must not (and shall not permit any third party to):
(a) copy, adapt, reverse engineer, decompile, modify or make error corrections to any DeliveryApp IP other than with our express prior written consent; or
(b) breach, disable, tamper with, or develop or use any workaround for any security measure in any DeliveryApp IP or otherwise do anything that disrupts any DeliveryApp IP, DeliveryApp or any person.
14.3 You grant us and our affiliates a non-exclusive, royalty-free licence to use your branding which includes your logos, name and website address(es) for the Term. You warrant and undertake that your branding does not and will not infringe any third-party Intellectual Property Rights. We can use your branding on the Platform, for marketing purposes and as reasonably necessary to provide the Services.
14.4 Except for these limited licences:
(a) we retain ownership of and all rights in and to DeliveryApp branding; and
(b) you retain ownership of and all rights in and to your branding.
14.5 We may collect data about your use of Services. By using the Services, you agree to us collecting and using this information. We may use this information for various purposes, including to improve, maintain, protect and develop our products, and to provide Services to you.
15.1 We process information about you in accordance with our Privacy Policy and Cookies Policy. Any information or data we possess from You will always be in accordance with and protected by the Data Protection Act 2018.
15.2 Terms and expressions used in this Clause and not defined in these terms and conditions, have the meanings assigned to them in Data Protection Legislation.
15.3 With respect to your obligations under these terms in providing Driver Services, you observe and agree to the following;
Processing
15.4 DeliveryApp acts as a data processor (or sub-processor) on behalf of Customers and uses Customer and/or third-party personal data and instructions, only where necessary, to provide Platform Services.
15.5 In order for Drivers to provide Driver Services, Drivers will be able to view Customer and/or third-party personal data on the DeliveryApp Platform, including but not limited to; Customer and/or third-party names, addresses and telephone numbers.
15.6 Drivers must comply with and process all Customer and/or third-party personal data in accordance with applicable Data Protection Legislation.
15.7 Drivers must only process Customer and/or third party personal data in order to provide the Driver Services and in accordance with any documented instructions, or as required by any Applicable Law (provided that the Driver has, to the extent permitted by Applicable Law, informed DeliveryApp of that legal requirement before processing).
Security
15.8 Drivers must have and maintain throughout, appropriate technical and organisational measures, internal controls and information security routines intended to protect Customer and/or third-party personal data against accidental, unauthorised or unlawful access, processing of, disclosure, alteration, accidental loss, damage or destruction to such data.
15.9 Drivers must ensure their mobile phones and/or devices are password and/or code encrypted and are locked when not in use by Drivers when performing Driver Services. Mobile phones and/or devices should never be left unattended and/or in unsecure environments.
15.10 Computers and/or mobile phones and/or devices should have the required security as required by Clause 15 and be locked when left unattended, especially in office environments.
15.11 Fleet Leaders must also ensure they are compliant with Clause 15 and ensure only those necessary persons, with the required permissions in order to facilitate the provision of Driver Services, are permitted access to the DeliveryApp Platform. Fleet Leaders should not share their Platform log in details with any third party beyond those necessary persons, with the required permissions in order to facilitate the provision of Driver Services.
15.12 For all users, the Platform must be logged out of when not in use.
15.13 These obligations continue even after Driver Services have been performed. These measures shall be at least;
(a) the minimum standard required by Data Protection Legislation;
(b) be of a standard no less than the standards compliant with good industry practice for the protection of personal data;
(c) be compliant with any minimum standards and/or requirements that DeliveryApp and/or Customers may provide the Driver from time to time;
to ensure a level of security for DeliveryApp and/or Customers and/or third parties, personal data appropriate to the risk and to assist DeliveryApp and/or Customers in ensuring compliance with the requirements for the security of processing as set out in Data Protection Legislation.
15.14 Drivers shall promptly assist with any requests from DeliveryApp and/or Customers and/or data subjects at no charge, of any Customer and/or third-party personal data, pursuant to Data Protection Legislation.
15.15 Drivers shall at DeliveryApp and/or Customer and/or third party request, delete (unless required by Applicable Laws) or return all copies of personal date and cease processing such personal data after the business purposes for which the Customer and/or third party personal data was processed have been fulfilled, or earlier upon the applicable parties written request.
Disclosure
15.16 Driver access to personal data on the Platform must strictly be limited to only themselves, in order that the Driver Services can be provided, save for the exception of Fleet Leaders, as per Clause. Access to the Platform should not be granted to any other party.
15.17 Drivers must not disclose Customer and/or third-party personal data outside of the DeliveryApp platform except:
(a) as DeliveryApp and/or Customers direct (including as permitted under this Agreement); or,
(b) as required by Applicable Laws.
This includes but is not limited to; taking screenshots, photocopies and notes of any personal data and/or instructions visible on the DeliveryApp Platform. All personal data provided in the Platform must stay on the Platform and not be shared and/or duplicated in any form outside of this.
Notification and Incidents
15.18 If Drivers become aware of or reasonably suspect that any security incident has occurred, you must without undue delay (and in any event within 24 hours);
(a) notify DeliveryApp of the security incident; and,
(b) investigate the security incident and provide DeliveryApp and/or Customer with detailed information about the security incident including, where applicable, making yourself and/or a suitably senior, appropriately qualified individual to discuss any concerns or questions DeliveryApp and/or Customer may have; and,
(c) take reasonable steps to mitigate the effects and to minimise any damage resulting from the security incident and assist DeliveryApp and/or Customer in remediating or mitigating any potential damage from a security incident to the extent that such remediation or mitigation is within the Drivers control as well as reasonable steps to prevent a recurrence of such security incident.
Subcontractors
15.19 Drivers shall not permit any subcontractor and/or any other third party, to process Customer and/or third-party personal data without the prior written approval of DeliveryApp and/or Customer. Any changes to any subcontractors and/or third parties involved in any processing pursuant to these terms and conditions (including any change in the scope or nature of the Customer and/or third party personal data involved) must be pre-approved in writing by DeliveryApp and/or Customer as a variation to these terms and conditions.
15.20 Drivers are fully liable to DeliveryApp and/or Customers for any acts or omissions of the subcontractor and/or any other third party in regard of its processing of personal data, for any breaches in connection with this Clause 15.
15.21 Drivers shall ensure that subcontractors and/or any other third parties (appointed in accordance with Clause 15) shall be contractually bound to the same obligations with respect to the processing of Customer and/or third party personal data as to which the Driver is bound by these terms and conditions relating to security and audit and otherwise.
Transfer of Data
15.22 Save as set out herein, or as DeliveryApp and/or Customers may otherwise authorise, Drivers must not transfer to any third party, Customer and/or third-party personal data.
Audit
15.23 Drivers shall permit DeliveryApp and/or Customers and/or a qualified representative (subject to reasonable and appropriate confidentiality undertakings) to conduct periodic security scans and audits of Driver systems and processes in relation to the processing of Customer and/or third party personal data and shall comply with all reasonable requests or directions by DeliveryApp and/or Customers to verify and/or procure that the Driver is in full compliance with its obligations under Clause 15. The Driver shall promptly resolve, at its own expense, all security issues discovered by and/or reported to DeliveryApp and/or Customers and/or third parties.
15.24 DeliveryApp and/or Customers shall have the right following any such audit to request additional safeguards, establish back-up security for DeliveryApp and/or Customers and/or third parties personal data. The parties shall agree on the additional safeguards to be implemented, if any.
16.1 To the extent permitted by applicable law, DeliveryApp will not be liable to you in any way (whether such liability arises in contract (by way of indemnity or otherwise), tort (including negligence) misrepresentation, breach of statutory duty, restitution or otherwise) for:
(a) any theft or loss of your or any other person’s property in connection with the Services or any booking accepted by the Driver;
(b) any booking that has not been accepted;
(c) any loss, damage, costs, expenses or liability suffered by anyone other than you in connection with your use of the App or Website;
(d) any losses that could not reasonably be expected to result from our negligence or breach of these Driver Terms;
(e) any loss relating to your business or the business of your employer or any other person;
(f) any loss of profits, loss of revenue, loss of opportunity, loss of business or employment (whether or not such loss could be reasonably expected to flow from our negligence or breach of these Driver Terms); or
(g) any other loss, damage, costs, expenses or liability that you suffer in connection with the Services, save to the extent that DeliveryApp fails to perform its obligations to you to the standard of a diligent and professional provider of the relevant services.
16.2 If DeliveryApp is liable to you in connection with the Services, its liability will be limited to an amount equal to the total Fees paid by the Driver in the preceding 3 months.
16.3 Nothing in these Driver Terms limits any liability which cannot legally be limited, including but not limited to liability for:
(a) Death or personal injury caused by negligence; or
(b) Fraud or fraudulent misrepresentation.
17.1 The Driver shall indemnify, defend (at DeliveryApp’s option) and hold harmless DeliveryApp and their respective officers, directors, employees, agents, successors and assigns from and against any and all liabilities, expenses (including legal fees), damages, penalties, fines, social security contributions and taxes arising out of or related to: (a) the Driver’s breach of its representations, warranties or obligations under these Driver Terms; or (b) a claim by a third party (including Customers, regulators and governmental authorities) directly or indirectly related to Driver’s provision of services.
17.2 In the event that either party receives notice of any Claim that affects the other party to this Agreement, it will:
(a) notify the other in writing as soon as reasonably practicable;
(b) not make any admission of liability or agree any settlement or compromise of the Claim without the prior written consent of each other (such consent not to be unreasonably withheld or delayed);
(c) take all reasonable steps to minimise the losses that may be incurred by it or by any third party as a result of the Claim; and
(d) provide each other with all reasonable assistance in relation to the Claim (at the Driver’s expense).
17.3 In the event of a potential Claim against a Driver’s insurance policy, we will provide the Drivers insurance details to any party that may need to pursue a claim.
18.1 If the Driver beaches any of the terms in this agreement. We may at our sole discretion:
(a) terminate this agreement
(b) refuse to accept any subsequent Driver Membership requests from the Driver
(c) recover from the Driver all losses, damages, costs and expenses incurred by us arising from the Driver’s default
18.2 We will not be liable for any delay in or failure to the extent caused by:
(a) the Driver’s failure to provide us the Driver’s failure to provide us necessary information to provide our Services/ provide Us with adequate instructions for supply or otherwise relating to the Services; or
(b) a Force Majeure event
18.3 During the Term this Agreement may be terminated:
(a) by us with immediate effect where there is a breach of this Agreement or
(b) by the Driver giving notice to terminate its Driver membership. The Driver will still be liable for all Fees that result in a Successfully Completed Transaction if the Services Contract was requested or commenced prior to termination but completes after termination. Limitation of Liability, Indemnity, Termination, Restrictions and Other Important Terms together with any other provision of this Agreement which expressly or by implication is intended to survive termination will survive termination however caused.
19.1 Each party undertakes that it will keep any information that is confidential in nature concerning the other party, the terms of this Agreement and the information relating to any Customer.
19.2 A party may:
(a) Disclose any Confidential Information to any of its employees, officers, representatives or advisers (Representatives) who need to know the relevant Confidential Information for the purposes of the performance of any obligations under this Agreement, provided that such party must ensure that each of its Representative to whom Confidential Information is disclosed is aware of its confidential nature and agrees to comply with this clause 19 as if it were a party;
(b) Disclose any Confidential Information as may be required by law, any court, any governmental, regulatory or supervisory authority (including, without limitation, any securities exchange) or any other authority of competent jurisdiction to be disclosed; and
(c) Use Confidential Information only to perform any obligations under this Agreement.
19.3 Each Party recognises that any breach or threatened breach of this clause 19 may cause irreparable harm for which damages may not be an adequate remedy. Accordingly, in addition to any other remedies and damages, the Parties agree that the non-defaulting Party may be entitled to the remedies of specific performance, injunction and other equitable relief without proof of special damages.
20.1 A Party will not be liable if delayed in or prevented from performing its obligations due to Force Majeure, provided that it:
(a) Promptly notifies the other of the Force Majeure event and its expected duration; and
(b) Uses reasonable endeavours to minimise the effects of that event.
20.2 If, due to Force Majeure, a party:
(a) Is or will be unable to perform a material obligation; or
(b) Is delayed in or prevented from performing its obligations for a continuous period exceeding 30 calendar days;
then the other party may terminate the Agreement on immediate written notice.
20.3 For the duration of a Force Majeure event affecting a party to this Agreement, the obligations of the other Party will be suspended for the corresponding period of time.
21.1 For the purpose of this clause 21 the following definitions shall apply:
Restricted Driver: any present Driver or any person or firm who was a Driver during the 12 months before Termination (or for the Term if less than 12 months)
Restricted Customer: any firm, company or person who, during the 12 months before Termination (or for the Term if less than 12 months), made use of the App or Website as a Customer, whether that Customer used the services of any Driver;
Restricted Person: any employee of DeliveryApp.
Termination: the termination of the Agreement howsoever caused.
21.2 In order to protect our confidential information and business and customer connections which the Driver has access as a result of Driver membership with us, the Driver covenants with us that the Driver will not:
(a) enter into any direct agreement with any Restricted Customer with a view to providing services to that Restricted Customer in competition with us;
(b) endeavour to solicit or entice away from us any business or custom with any Restricted Customer with a view to providing services to that Restricted Customer in competition with us;
(c) offer to employ or engage or otherwise endeavour to entice away from us any Restricted Person or Restricted Driver;
(d) offer to employ or engage or otherwise endeavour to entice away from us any Restricted Driver.
21.3 At any time after Termination, represent themselves as connected with us in any capacity, other than as a former driver, or use any registered names or trading names associated with us and the Website.
21.4 The Driver agrees to pay liquidated damages in the amount of £5,000.00 or the estimated loss to us in trade, whichever figure being higher, for any violation of the covenant contained in clause 21.2 of this Agreement.
22.1 Any notice given by a Party under this Agreement will:
(a) be in writing and in English;
(b) be sent to the relevant party at the address set out in this agreement (for Us) and the driver membership request form (for the Driver) or, if sent by fax or email, to a fax number or email address nominated by the parties.
22.2 Any notice or communication shall be deemed to have been received:
(a) if delivered by hand, at the time the notice is left at the proper address;
(b) if sent by pre-paid first-class post or other next working day delivery service, at 9.00 am on the second Business Day after posting; or
(c) if sent by fax or email, at the time of transmission, or, if this time falls outside business hours in the place of receipt, when business hours resume.
22.3 This clause does not apply to notice given in legal proceedings, arbitration or other dispute resolution proceedings.
23.1 DeliveryApp strives to comply with all applicable laws, statutes and regulations relating to anti-bribery and anti-corruption, including but not limited to the Bribery Act 2010 (Relevant Requirements) and requires the same of Drivers.
23.2 During the term of this agreement, you and any of your agents, consultants, contractors, subcontractors or other persons engaged in performance of your obligations under this agreement, agree to;
(a) comply with all applicable laws, statutes, relevant requirements, regulations relating to anti-bribery and anti-corruption, including but not limited to the Bribery Act 2010 (Relevant Requirements);
(b) not engage in any activity, practice or conduct which would constitute an offence under all sections of the Bribery Act 2010 if such activity, practice or conduct had been carried out in the UK;
(c) notify us (in writing) if you become aware of any breach of Clause 23, or have reason to believe that you have received a request or demand for any undue financial or other advantage in connection with the performance of this agreement;
(d) have and shall maintain in place throughout the term of the agreement your own policies and procedures, including but not limited to adequate procedures under the Bribery Act 2010, to ensure compliance with the Relevant Requirements and Clause 23 and will enforce them where appropriate;
(e) if requested to do so, certify to DeliveryApp in writing, signed by you or an officer of your business, compliance with this Clause 23 by yourself and all persons associated with it.
23.3 For the purpose of this Clause 23 the meaning of adequate procedures and whether a person is associated with another person, shall be determined in accordance with section 7(2) of the Bribery Act 2010 (and any guidance issued under section 9 of that Act) and section 8 of that Act respectively. For the purposes of this Clause 23, a person associated with you includes but is not limited to any of your subcontractors.
23.4 If you are a business, you shall ensure that any of your agents, consultants, contractors, subcontractors or other persons engaged in performance of your obligations under this agreement, do so only on the basis of a written contract which imposes on and secures from such person terms equivalent to those imposed on Drivers in this Clause 23 (Relevant Terms). You shall be responsible for the observance and performance by such persons of the Relevant Terms, and shall be directly liable to the Customer and/or DeliveryApp for any breach by such persons of any of the Relevant Terms.
23.5 Breach of this Clause 23 shall be deemed a material breach
24.1 In performing your obligations under the agreement, you and any of your agents, consultants, contractors, subcontractors or other persons engaged in performance of your obligations under this agreement, shall;
(a) comply with all applicable anti-slavery and human trafficking laws, statutes, regulations from time to time in force (Anti-Slavery Laws) including, but not limited to, the Modern Slavery Act 2015;
(b) not engage in any activity, practice or conduct that would constitute an offence under sections 1, 2 or 4 of the Modern Slavery Act 2015 if such activity, practice or conduct had been carried out in England and Wales;
(c) include in contracts with any of your agents, consultants, contractors, subcontractors or other persons engaged in performance of your obligations under this agreement, anti-slavery and human trafficking provisions that are at least as onerous as those set out in this Clause 24;
(d) notify us as soon as you become aware of any actual or suspected breach of Clause 24 in your operations/supply chain which has a connection with this agreement;
(e) implement due diligence procedures for your own suppliers, agents, consultants, contractors, subcontractors or other participants in your supply chains, to ensure that there is no slavery or human trafficking in your supply chains;
(f) provide all reasonable assistance, including but not limited to, permitting DeliveryApp to conduct periodic audits of your business (at our option), to demonstrate to us that you comply with your obligations under Anti-Slavery Laws.
24.2 You represent and warrant that you, and/or your servants and/or agents, consultants, contractors, subcontractors or other persons engaged in performance of your obligations under this agreement, have not been convicted of any offence involving slavery and human trafficking or been the subject of any investigation, inquiry or enforcement proceedings regarding any offence or alleged offence of or in connection with slavery and human trafficking.
24.3 Breach of this Clause 24 shall be deemed a material breach for termination of this agreement.
25.1 No set off. The Driver must pay all sums that it owes Us under this Agreement free and clear without any set-off, counterclaim, deduction or withholding of any kind, save as may be required by law.
25.2 No partnership or agency. The parties are independent of each other and are not partners, principal and agent and, save as expressly stated otherwise, this Agreement does not establish any joint venture, trust, fiduciary or other relationship between them, other than the contractual relationship expressly provided for in it. Neither of the parties will have, nor will represent that it has, any authority to make any commitments on the other Party’s behalf.
25.3 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this.
25.4 The Driver must not assign any of the rights or benefits under this agreement, or sub-contract any Driver Services to any third party, unless this is line with Clause 6.
25.5 Nobody else has any rights under this contract. These Terms are between you and us. No other person shall have any rights to enforce any of its terms.
25.6 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
25.7 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
25.8 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.
Last updated: 16.10.24
