Please read these terms and conditions carefully before using this site or app
By downloading the app you agree to these terms and conditions. If you do not agree to these terms and conditions, do not download the app.
A) We provide an online platform to connect suppliers of services with customers.
B) At no time will a contract come into existence as between You and Us. Any contract formed will be exclusively between customers requesting services from members and members providing those services.
C) You must be over the age of 18 to use this App.
1.1 We are Deliver E Hub Limited, a company registered in England and Wales whose company number is 10547511 and our registered office is at ABC Buildings, 21-23 Quay Street, Manchester, M3 4AE. (“We/us/our).
1.2 You can contact us by writing to us at the above address or emailing us on support@deliveryapp.com
1.3 We license you to use:
2.1 We only use any personal data we collect through your use of the App and the Services in the ways set out in our privacy policy.
2.2 Please be aware that internet transmissions are never completely private or secure and that any message or information you send using the App or any Service may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.
3.1 In addition to the terms set out in this Agreement, the following terms also apply:
The ways in which you can use the App may also be controlled by the Apple App Store and Google Play Store’s rules and policies.
This app requires the following operating systems; iOS 10 and above for devices using Apple and Android 5.1 and above for Android operating devices. The App requires use of your location data to utilise the nature of our services (see below).
6.1 Support. If you want to learn more about the App or the Service or have any problems using them please take a look at our website www.deliveryapp.com.
6.2 Contacting us (including with complaints). If you think the App or the Services are faulty or wish to contact us for any other reason please email our customer service team at support@deliveryapp.com.
6.3 How we will communicate with you. If we need to contact you we will do so by telephone, email, by SMS or by pre-paid post using the contact details you have provided to us.
In return for your agreeing to comply with these terms you may:
We are giving you personally, or the corporate entity you act for, the right to use the App and the Service as set out above [“HOW YOU MAY USE THE APP”]. You are responsible for any services requested through the App by anyone who legitimately accesses an account You create. You may not transfer the App or the Service to someone else, whether for money, for anything else or for free. If you sell any device on which the App is installed, you should remove the App from it to prevent unauthorised use of any account You create.
9.1 We may need to change these terms to reflect changes in law or best practice or to deal with additional features which we introduce.
9.2 We will give you at least 30 days notice of any change by sending you an SMS with details of the change or notifying you of a change when you next start the App.
9.3 If you do not accept the notified changes you will not be permitted to continue to use the App and the Service.
10.1 From time to time we may automatically update the App and change the Service to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively, we may ask you to update the App for these reasons.
10.2 If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App and the Services.
10.3 The App will always work with the current or previous version of the operating system (as it may be updated from time to time).
If you download or stream the App onto any phone or other device not owned by you, you must have the owner’s permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device.
By using the App or any of the Services, you agree to us collecting and using technical information about the devices you use the App on and related software, hardware and peripherals to improve our products and to provide any Services to you.
The Service we will provide is based on our making use of location data sent from your devices. If you use these Services, you consent to our transmission, collection, retention, maintenance, processing and use of your location data and queries to provide the Service and improve location-based and road traffic-based products and services. If you turn off your location services then we will not be able to provide our Services to you.
14.1 The App or any Service may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any).
14.2 You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.
You agree that you will:
You must:
All intellectual property rights in the App and the Services throughout the world belong to us and the rights in the App and the Services are licensed (not sold) to you. You have no intellectual property rights in, or to, the App or the Services other than the right to use them in accordance with these terms.
18.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen.
18.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.
18.3 IT IS IMPORTANT THAT YOU REFER TO OUR MAIN TERMS IN REGARD TO OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU:
18.4 Limitations to the App and the Services. The App and the Services are provided as a platform to introduce service providers to customers. Although we make reasonable efforts to update the information provided by the App and the Service, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.
18.5 Please back-up content and data used with the App. We recommend that you back up any content and data used in connection with the App, to protect yourself in case of problems with the App or the Service.
18.6 Check that the App and the Services are suitable for you. The App and the Services have not been developed to meet your individual requirements. Please check that the facilities and functions of the App and the Services (as described on the Apple App Store and Google Play Store site’s and on our website www.deliveryapp.com meet your requirements.
18.7 We are not responsible for events outside our control. If our provision of the Services or support for the App or the Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us and receive a refund for any Services you have paid for but not received.
19.1 We may end your rights to use the App and Services at any time by contacting you if you have broken these terms in a serious way. If what you have done can be put right we will give you a reasonable opportunity to do so.
19.2 If we end your rights to use the App and Services:
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
You may only transfer your rights or your obligations under these terms to another person if we agree in writing.
This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. We are not presently a member of an alternative dispute resolution provider but if you are not happy with how we have handled any complaint, you may be able to submit a complaint to the European Commission Online Dispute Resolution platform.
Last updated: 09.07.24
